20th November 2024
More about the job:
Summary of role
You will be the clients’ first point of contact with the bureau. The triage receptionist will identify key information about the client’s issues and report back to the Session Supervisor.
What might you be doing?
- Duties include speaking to clients on the telephone and face to face.
- Establish what the client wants and explain that their enquiry will be passed onto the Session Supervisor.
- Working within agreed bureau systems and procedures.
- Triage receptionist will be expected to record cases onto our electronic case management system.
How to apply:
For further details and information on how to apply, please contact Janet.Taylor@StirlingCAB.casonline.org.uk