Volunteer Telephone Receptionist

Volunteer Telephone Receptionist

Date Posted: 20th November 2023

Closing date:

20th November 2024



More about the job:

Summary of role

Due to a substantial increase in the demand for advice Stirling Citizens Advice Bureau is now seeking to recruit volunteers to train as telephone receptionists to assist our volunteer advice team.

You will be the clients’ first point of contact when clients phone into the bureau. 


What might you be doing?

  • Engaging with clients in a helpful and efficient manner.
  • Answering the telephone and completing a triage sheet which is then passed onto the Session Supervisor
  • Explaining waiting times and procedures to clients.
  • Recording clients information accurately.

How to apply:

For further details and information on how to apply, please contact Janet.Taylor@StirlingCAB.casonline.org.uk